Integration platform as a service

Boost efficiency and deepen customer insights with powerful automation.

Transform your business with seamless integration across all your apps

As organisations grow and tackle greater challenges, coordinating multiple teams, systems, processes, and data can create complexity, impacting efficiency and leading to inconsistent brand experiences.

Fone Dynamics IPaaS enables your teams to bring together these multiple systems, processes, and data to automate business workflows, allowing you to streamline your customer journey.

Experience the benefits

Enhanced efficiency

Save time and improve quality by removing manual data and process handling. Automatically connect multiple external systems for a single, manageable workflow.

Empowered teams

Allow your teams to safely automate their own workflows, even if they don’t code.

Innumerable connections

Connect with over 1200 different apps to create countless solutions tailored to your organisation's needs.

AI-powered experiences

Seamlessly incorporate AI to dynamically personalise customer experiences, creating optimised brand interactions.

How does it work?

Fone Dynamics IPaaS is a robust, enterprise-grade integration-focused automation platform. It empowers both business and IT teams to seamlessly integrate their applications and automate workflows. The platform’s intuitive visual interface eliminates the need for developer expertise. Users can easily connect to third-party platforms like Google and various CRMs by selecting from a variety of templates or creating custom integrations.

Click-to-connect

We provide a growing number of automated click-to-connect integrations with leading third-party platforms. These can be set up within the self-service management portal and will help your team to accurately track, analyse and optimise various organic and paid marketing campaigns by incorporating voice and SMS conversions across the customer journey.

Current click-to-connect integrations include:

Zoho CRM

Create new leads using the Zoho API by automatically uploading new calls to your connected Zoho account.

Microsoft Ads

Track offline call conversions by automatically sending them to your connected Microsoft Ads account.

Facebook Ads

Track offline call conversions by automatically sending them to your connected Facebook Ads account.

Google Ads

Track offline conversions by integrating directly with Google AdWords using its API to push clicks and match them against conversions.

Google Analytics

Schedule integration collect calls from the Fone Dynamics API and upload them as events into Google Analytics 4 (GA4) to compile a filtered list for tracking.

Bulk Send SMS (Google Sheets)

Automatically format and send up to 50,000 SMS messages at a rate of 10 messages per second using a dedicated SMS number as the trigger.

HubSpot

Integrate with the HubSpot API and use call data to automatically convert calls into new contacts for nurturing activity.

ActiveCampaign SMS

Two-way synchronise all SMS messages back to ActiveCampaign using custom objects.

Snowflake Analytics

Automatically create custom reports by synchronising call data into a Snowflake data table of your choosing, including custom columns and headers.

Custom integrations

Let us know your objectives with voice and SMS, and we can help you bring them to life. Our expert development team can work with you to design and deploy specialised integrations into platforms across customer service, operations, finance, enterprise resource planning, analytics and more.

For custom builds we can push data from our systems into any custom object/field such as leads, enquiry or opportunity so you can track each phone lead all the way from the source to the outcome without the need for manual attribution.

API integrations

Built by developers for developers, our straightforward API makes it easy to integrate our suite of services directly into your backend systems, delivering maximum functionality without leaving your platform.

Depending on the setup you can provision and manage business numbers, route inbound calls, access voice recordings, ingest voice data into your data warehouse, build SMS into your solutions, run/schedule SMS campaigns and more.

With full access to data, you can report and analyse your information the way you want to, using your preferred analytics platform and tools. We offer comprehensive help documentation as well as hands-on assistance if you need it.

Webhook integrations

For a simpler connection without a full API integration, webhooks enable you to automate event-based triggers so specific data can be automatically imported into your systems.

This creates operational efficiencies by eliminating the need for manual data entry. For example, you may want to push specific voice call data into your CRM to better track offline conversions.

Why choose Fone Dynamics IPaaS?

Process transformation

Take control of your customer engagement journey with our enterprise-grade end to end automation technology.

Low code/no code solutions

Leverage out-of-the-box recipes to accelerate your time-to-value or customise your workflows with our visual drag-and-drop recipe builder.

Unified platform

Manage all your business communications, integrations, workflows, and data from a single, user-friendly interface.

Scalable and secure

Designed to grow with your business, our platform offers high quality security and compliance standards.

Seamlessly integrate voice and SMS into your existing operations

Our flexible and scalable platform is trusted by many of Australia’s leading SMEs, enterprises, marketers, agencies, high-volume call centres, developers, wholesalers and resellers.

Business and enterprise

Take control of your customer and staff communications by integrating voice and SMS.

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Developers

Built by developers for developers, our Integration Platform as a Service (IPaaS) enables you to easily integrate voice, SMS and analytics into your solutions.

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