Major and significant local outage notification & information

Fone Dynamics, as a telecommunications service provider, is committed to complying with the Telecommunications (Customer Communications for Outages) Industry Standard Variation 2025 (No.1) (the Standard), effective from 30 June 2025.

Our commitments during outages:

Timely notifications

We’ll notify affected customers in line with the timeline required under the Standard, and provide details on the outage, including the cause, impacted services, and estimated restoration time.

Regular updates

We’ll keep customers informed throughout the outage, including any significant, material changes.

Restoration notices

Once services are restored, affected customers will be notified promptly.

More information

To learn more about how Fone Dynamics manages outages, please refer to the Fone Dynamics Outage Notification Process.

If you are experiencing difficulties, please check our Network Status page for up-to-date information on current disruptions or planned maintenance in your area.

For more information on the Telecommunications (Customer Communications for Outages) Industry Standard 2024, please visit the Australian Communications and Media Authority (ACMA) website or the Federal Register of Legislation.

If you have concerns or wish to dispute an issue, you can contact the Telecommunications Industry Ombudsman (TIO) via the TIO website.